Best Genesys GCX-SCR 2025 Training With 62 QA’s [Q16-Q33]

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Best Genesys GCX-SCR 2025 Training With 62 QA’s

Genesys GCX-SCR Certification Exam Questions

Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Actions in Scripts: This section of the exam covers candidates’ skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 5	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Q16. Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

Consult Transfer

Invoke Secureflow

Blind Transfer

Schedule Callback

Q17. Once you set the page name in the script, you cannot change it later.

True

False

Q18. You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

2,3,4,1,5

2,1,5,4,3

1,2,5,3,4

5,4,2,3,1

Q19. Which of the following is NOT a feature of Genesys Cloud CX contact center?

Human Capital Management

Workforce Management

Quality Management

Automatic Call Distribution

Q20. Identify the template that contains one or more visual components that you can insert into a script page.

Custom Template

Script Template

Component Template

Q21. Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

True

False

Q22. Which components are bound together to add a scheduled callback option to your script?

Date/Time Input and Button

Text and Button

Contact List form and Button

Date/Time and Input

Q23. Select the default page name which the editor automatically adds when you create a new script.

Home Page

Start Page

Script Page

Q24. Which of the following best defines the ACD evaluation method Best Available Skills?

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills.

Matches the interaction to the first available agent who has all of the requested skills.

Looks for the first available agent and ignores any skill requirements.

Q25. You can modify the data type of a variable once it has been created.

True

False

Q26. Select the categories of Prompts in Architect. (Choose two.)

User

Data

System

Q27. What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

Visual controls

Editor

Text

Reports

Navigational Aids

Graphics

Q28. When should you consider using custom templates in the Genesys Cloud script editor?

To enable advanced features within the script.

To store visual elements like graphics.

To create a one-time script without reuse.

To create multiple scripts with similar requirements.

Q29. Every script page has a horizontal stack container placed in it by default.

True

False

Q30. Which of the following best defines the ACD evaluation method Best Available Skills?

Looks for the first available agent and ignores any skill requirements.

Matches the interaction to the first available agent who has all of the requested skills.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills.

Q31. Which data type is not supported in the scripter interface?

String

Char

Number

Boolean

Q32. Using the _____ action in scripts, you can temporarily stop recording the interaction.

Hold

Secure Pause

Secure Hold

Stop Recording

Q33. You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

True