Best Way To Study For SAP C_C4H51_2405 Exam Brilliant C_C4H51_2405 Exam Questions PDF [Q37-Q59]

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Best Way To Study For SAP C_C4H51_2405 Exam Brilliant C_C4H51_2405 Exam Questions PDF

Updated Verified Pass C_C4H51_2405 Exam – Real Questions and Answers

QUESTION 37
Which object can be used within ticket creation to automatically determine the registered product?

Product

Customer

Installation point

Warranty

QUESTION 38
What do you need to create accounts?
Note: There are 2 correct answers to this question.

Access rights

Assignment to an organizational unit

User ID

Business role

QUESTION 39
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

Establish regular housekeeping tasks and procedures.

Define roles and responsibilities as part of a process transformation office.

Establish release management.

Integrate clean core practices in the end-to-end value process chain.

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

QUESTION 40
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

QUESTION 41
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Define Specific Restriction

Full Access

Unrestricted

No Access

Restricted

QUESTION 42
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Create and assign a survey to a ticket

Configure a response template

Integrate an external knowledge base

Set up a knowledge base for service contracts

QUESTION 43
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

Scoping in the Configuration Workbench

Social media channel configuration

Approval process for social media import run

Work distribution

QUESTION 44
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

Ticket routing

Time recording

SAP Field Service Management

Activity planner

Manual routing

QUESTION 45
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Absolute, counter-based

Alternating, time and counter-based

One time – no condition, time and counter-based

One time, time and counter-based

QUESTION 46
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

External pricing

Products

Social media profiles

Accounts

QUESTION 47
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for contracts.

Maintain a reference date in the contract.

Create a workflow rule.

Select the relevant scoping ques-tion.

QUESTION 48
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

Set up an approval process.

Create a customer and assign an email address.

Activate Live Activity Configuration.

Define a template.

QUESTION 49
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Ticket routing rules

Realignment runs

Maintenance plan

Activity planner

QUESTION 50
Which of the following elements can you configure for the object ticket using the fine-tuning function?

Ticket routing

Milestones

Skills

Parties involved

QUESTION 51
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

Account

Product

Account hierarchy

Employee

QUESTION 52
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

QUESTION 53
Where can you keep track of new and modified knowledge base articles?

Knowledge base fine-tuning activity

Solution finder

Broadcast

Feed

QUESTION 54
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

Make sure an organizational node can only be set up with a replication process from the back end.

Make sure that each organizational unit can have only one function at a time.

Use the Reporting Line function for selection.

Assign an employee to several organizational units.

QUESTION 55
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

Maintenance plan

Ticket

Warranty

Contract

QUESTION 56
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

QUESTION 57
Which tool should you use to rename the Tickets facet?

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

QUESTION 58
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

Add a reference to a service contract

Add a reference to an account

Use email as a response to a ticket

Add an account team member

QUESTION 59
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 2	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Updated PDF (New 2025) Actual SAP C_C4H51_2405 Exam Questions: https://www.test4cram.com/C_C4H51_2405_real-exam-dumps.html

SAP C_C4H51_2405 Exam Syllabus Topics:

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