[Mar 14, 2025] Fully Updated HP Sales Certified (HP2-I57) Certification Sample Questions [Q11-Q34]

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[Mar 14, 2025] Fully Updated HP Sales Certified (HP2-I57) Certification Sample Questions

Latest HP HP2-I57 Real Exam Dumps PDF

NEW QUESTION 11
Which coverage does HP Post Warranty Support Service provide?

Access to Level 2 help desk technicians

No-cost device repairs made with certified HP parts

Additional 12 months of support based on the product’s base warranty or selected Support Service package

Extension beyond 12 months if needed

NEW QUESTION 12
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company’s employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud

By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging

By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker’s specifications

By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order

NEW QUESTION 13
Which features do the Predefined Asset Tags include? (Select two).

Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address

Predefined artwork and placement of the tag on the device chassis and/or packaging

BIOS asset tagging

Custom logo

NEW QUESTION 14

NEW QUESTION 15
A customer’s HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

HP Collaborate Services to help the customer’s employees avoid unexpected technical problems after coverage from the HP Care Pack expires

HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer’s existing personal devices

NEW QUESTION 16
What are the benefits that Premium+ Support provides to customers? (Select three.)

Automated ticketing streamlines & expedites repairs with high-quality support

Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

Ability to monitor the entire customer fleet of HP and non-HP devices

24×7 remote support in all countries where HP provides coverage

Availability for purchase throughout the entire product lifecycle

NEW QUESTION 17
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer’s devices are covered according to the term of the HP Premium+ Support? (Select two.)

The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.

The partner must install the HP software on all HP and non-HP customer devices.

The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

NEW QUESTION 18
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

Customer needs to focus on CapEx rather than OpEx.

Customer is facing increased cyberthreats.

Employees are less productive due to maintenance issues.

Customer is not set up for remote or hybrid working.

Changing trends have had a negative impact on business performance.

NEW QUESTION 19
Where can you find additional information about HP Services?

HP Partner Portal

HP Workforce Central

HP AssetHub

HP Workpath

NEW QUESTION 20
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.