Last ITIL-4-Foundation practice test reviews Practice Test ITIL dumps [Q241-Q256]

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Last ITIL-4-Foundation practice test reviews: Practice Test ITIL dumps

Try ITIL-4-Foundation Free Now! Real Exam Question Answers Updated [Sep 26, 2023]

NO.241 Which practice provides users with a way to get various requests arranged, explained and coordinated?

Service level management

Relationship management

Continual improvement

Service desk

Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e. logging tickets), the service desk is better placed to add value to the organization.

NO.242 Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents

Service requests and their fulfillment should be automated as much as possible

Service requests that cannot be automated should be handled as problems

Service requests and their fulfillment should be carried out by service desk staff without automation

NO.243 Which statement about a ‘continual improvement register’ is CORRECT?

It should be managed at the senior level of the organization

It should be used to capture user demand

There should only be one for the whole organization

It should be re-prioritized as ideas are documented

NO.244 Which statement about value streams is CORRECT?

Each value stream must include all six value chain activities

Each value stream must be designed for a specific scenario

Each value stream must include all 34 ITIL practices

Each value stream must include suppliers or partners

NO.245 Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

Change control

IT asset management

Service desk

Service request management

NO.246 What is defined as “any component that needs to be managed in order to deliver an IT service”?

An event

An IT asset

A configuration item

A change

Explanation
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuratio

NO.247 Which practice recommends using tools for collaboration and the automated matching of symptoms?

Problem management

Service level management

Incident management

Service request management

NO.248 What are guiding principles?

A set of interconnected activities that help an organization deliver a valuable service

A description of one or more services that help address the needs of a target consumer group

A set of specialized organizational capabilities for enabling value for customers

Recommendations that help an organization when adopting a service management approach

NO.249 Which is included in the purpose of the ‘service level management’ practice?

To maximize the number of successful service and product changes

To ensure accurate information about the configuration of services is available

To set clear business-based targets for service levels

To ensure that suppliers and their performance are managed appropriately

NO.250 Which practice has a purpose that includes ensuring that risks have been properly assessed?

Service configuration management

Problem management

Service level management

Change control

NO.251 What can be used to help determine the impact level of a problem?

Definitive media library (DML)

Configuration management system (CMS)

Statement of requirements (SOR)

Standard operating procedures (SOP)

NO.252 Which practice is the responsibility of everyone in the organization?

Change control

Problem management

Service level management

Continual improvement

NO.253 Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Incident management

Continual improvement

Service request management

Problem management

NO.254 Which statement about the ‘change enablement’ practice is CORRECT?

Standard changes are those that need to be scheduled, assessed and authorized following a standard process

Normal changes are triggered by the creation of a change request which can be created manually or automated

Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly

There should be a separate change authority for standard changes which includes senior managers who understand the risks involved

NO.255 Which term is used to describe removing something that could have an effect on a service?

A change

An incident

An IT asset

A problem

Explanation
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indire

NO.256 Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

Plan

Improve

Design and transition

Deliver and support

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ITIL-4-Foundation (ITIL 4 Foundation) is an entry-level certification exam that is designed to test the foundational knowledge of IT service management practices as per the ITIL 4 framework. The ITIL 4 Foundation exam is aimed at professionals who are new to IT service management or those who are looking to expand their knowledge and understanding of ITIL 4 concepts and principles. The ITIL 4 Foundation certification is a globally recognized credential that demonstrates an individual’s understanding of ITIL 4 practices and how they can be applied in an organization.

Get Ready to Pass the ITIL-4-Foundation exam with ITIL Latest Practice Exam : https://www.test4cram.com/ITIL-4-Foundation_real-exam-dumps.html

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