(2023) PASS 500-443 exam with Cisco 500-443 Real Exam Questions [Q34-Q49]

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(2023) PASS 500-443 exam with Cisco 500-443 Real Exam Questions

Real exam questions are provided for CCEAAR tests, which can make sure you 100% pass

NO.34 What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Peripheral Gateway in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To interface with external systems and devices, such as PBXs and IVRs

NO.35 What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The “Admin* page or OAMP site is used for the daily “admin.’

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, “Admin* page, “System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

NO.36 What is the URL to access VVB Admin?

https://<wb IP or hostname>/wb

https://<wb IP or hostname>/cceadmin

https://<wb IP or hostname>/appadmin

https://<wb IP or hostname>/ccmadmin

NO.37 With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

NO.38 Which of the following tools can be used to troubleshoot common UCCE issues related to call recording?
(Select all that apply)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco MediaSense

Cisco Unified Intelligence Center (CUIC)

Cisco RTMT (Real-Time Monitoring Tool)

NO.39 The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

Time zone was changed.

Secondary DNS was changed.

Hostname was changed.

Number of historical reports exceeded the system limits.

Cisco Unified Intelligence Center Publisher is not in service.

IP address was changed.

Primary NTP server was changed.

Number of concurrent real-time reports exceeded the system limits.

NO.40 What is the role of the Cisco Unified Contact Center Enterprise (UCCE. HDS in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To store and manage call detail records and other call center data

NO.41 What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

2000

2400

2500

4800

NO.42 What are two ways to access UCCE/PCCE Servers? (Choose two.)

ICA

Web browser to access Web Administration tool

RAW

Secure Shell (SSHW1

Microsoft RDP

NO.43 How can reports be customized in UCCE reporting?

By modifying system configuration settings.

By creating custom reports using a scripting language.

By using the reporting tools available in UCCE, such as Cisco Unified Intelligence Center (CUIC).

By modifying the UCCE database schema.

NO.44 ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

Check if the caller DN settings on SPOG has PCS enabled.

Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

NO.45 Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

Send to VRU node

Queue to Skill Group node

Translation Route to VRU node

Go to Script node

Route Select node

NO.46 What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

Update

Create

Add

Subtract

Replace

NO.47 Which of the following tools can be used to troubleshoot common UCCE issues related to call control?
(Select all that apply)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Unified Communications Manager (CUCM)

Cisco Unified Intelligence Center (CUIC)

Cisco RTMT (Real-Time Monitoring Tool)

NO.48 What is the function of the Cisco Unified Contact Center Enterprise (UCCE. Solution Control Server (SCS) in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To manage the overall UCCE solution and ensure system synchronization

NO.49 What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Configuration Manager in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To manage and configure UCCE system settings and parameters

Cisco 500-443 certification exam covers a wide range of topics related to contact center enterprise solutions. 500-443 exam tests the candidate’s knowledge of call routing, scripting, reporting, and data analysis. 500-443 exam also focuses on topics such as call recording, quality monitoring, workforce management, and customer experience. 500-443 exam is designed to validate the candidate’s ability to manage complex contact center systems and to troubleshoot issues that arise during the operation of these systems.

Cisco 500-443 (Advanced Administration and Reporting of Contact Center Enterprise) Exam is a certification program that is designed to test an individual’s skills in managing and administering a complex contact center enterprise. 500-443 exam is intended for professionals who have experience in contact center operations and are looking to enhance their skills and knowledge in this area. Successful completion of the exam demonstrates that one has the expertise needed to oversee and support a contact center enterprise.

Latest 500-443 Pass Guaranteed Exam Dumps Certification Sample Questions: https://www.test4cram.com/500-443_real-exam-dumps.html

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