[Nov 08, 2023] Get New Field-Service-Lightning-Consultant Practice Test Questions Answers [Q173-Q193]

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[Nov 08, 2023] Get New Field-Service-Lightning-Consultant Practice Test Questions Answers

Field-Service-Lightning-Consultant Dumps and Exam Test Engine

Professionals who hold the Salesforce Field-Service-Lightning-Consultant certification are highly valued in the industry as they have demonstrated their proficiency in configuring and implementing the Field Service Lightning platform. They are also equipped with the knowledge and skills required to help organizations improve their field service operations and deliver a better customer experience.

Salesforce Certified Field Service Lightning Consultant certification exam is designed for professionals who are interested in demonstrating their expertise in the field of Salesforce Field Service Lightning. Salesforce Certified Field Service Lightning Consultant certification targets individuals who have experience in configuring and managing the Salesforce Field Service Lightning platform for their organizations. Field-Service-Lightning-Consultant exam tests the candidate’s understanding of the features and functionalities of the Salesforce Field Service Lightning platform, including scheduling and dispatching, mobile workforce management, and asset and inventory management.

QUESTION 173
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

Add a lightning component to work orders.

Enable path for work orders.

Enable knowledge on work orders.

Add compact layouts to work orders.

QUESTION 174
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

QUESTION 175
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

Service Due Date

Customer Working Hours

Customer Entitlement

Service Urgency

QUESTION 176
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

Use Territory-specific Operating Hours.

Use Customer Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

Use Exact Appointments on the Work Types.

QUESTION 177
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

Both the primary assets and related assets related lists on the assets object

Only the primary assets related list on the assets object

Both the primary assets and related assets related lists on the work order object

Only the primary assets related list on the work order object

QUESTION 178
Service appointments in a “cannot complete” status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

Define “cannot complete” as a pinned status for auto-dispatch services.

Define “cannot complete” as a pinned status for scheduling and optimization services.

Ensure that status transitions are configured to prevent the update from “cannot complete” to “none’.

Ensure that status transition are configured to allow the status update from “cannot complete” to “scheduled”.

QUESTION 179
Universal Container’s Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

Service Resource Dashboard

Service Appointment Reports

Street-level Routing

Aerial Routing

QUESTION 180
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

Create a Product Request and Product Request Line Item.

Create a Return Order and relate it to the Product.

Create a Work Order and Work Order Line Item.

Create a Return Order and Return Order Line Item.

QUESTION 181
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Use Opportunity Line Items and Price Books to track the price.

Use Products and Price Books to track the price.

Use Assets and Products to track the price.

Use a custom object to model the Work Order pricing and price.

QUESTION 182
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

Resource Schedule optimization

Global optimization

Emergency scheduling

Customer first scheduling

QUESTION 183
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Create an Apex Trigger.

Build a Workflow Rule.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

QUESTION 184
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?

Define start after finish and same day dependencies

Define a same start dependency

Define same resource and start dependencies

Define start after finish dependencies

QUESTION 185
Universal Containers’s Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

The Maintenance Plan for the Account

The Due Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

QUESTION 186
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

Add the allowed Status Transitions in Field Service Settings.

Add new Status to the Work Order

Add the Status Transitions to the Technicians’ Profile.

Add new Status to the Service Appointment.

QUESTION 187
Which two configurations can companies add to brand the Field Service mobile app?

Company logo

Company Colors

Company style sheets

Company address

QUESTION 188
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

Use work type with required skills

Assign the appropriate skill to resource

Select the relevant work type for each resource

Create a multiple work order line per service

QUESTION 189
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Add the Work Order Quick Action on the Case.

Use Work Types to achieve pre-defined templates.

Add the Work Order Quick Action on the Account.

Use Record Types to achieve pre-defined templates.

QUESTION 190
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Product Catalog

Site Details

Asset History

Contact

Address

QUESTION 191
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)

Soft Boundaries

High Intensity

Emergency Policy

Customer First

QUESTION 192
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Preferred Resources

Match Boolean

Required Resources.

QUESTION 193
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

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