CIS-CSM Dumps – Grab Out For [NEW-2024] ServiceNow Exam [Q21-Q44]

QUESTION 21
Information about a customer’s service contract is found in Knowledge.

QUESTION 22
In the Customer Service Management space, what does the term asset management mean?

QUESTION 23
What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)

QUESTION 24
Partner admin (sn_customerservice.partner_admin) contacts have access to:

QUESTION 25
Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

QUESTION 26
Which of the following are true regarding the Community Portal application? (Choose two.)

QUESTION 27
Matching rules enhance assignment capability by ____________________.

QUESTION 28
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

QUESTION 29
What module is used to create Case Record Producers?

QUESTION 30
From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

QUESTION 31
How many active OpenFrame configurations can you have on an instance?

QUESTION 32
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

QUESTION 33
Which of the following statements is correct when the ‘Contact Local Time’ field is enabled in a case form?

QUESTION 34
Which social media channels are NOT available out-of-box?

QUESTION 35
The available case types are: (Choose two.)

QUESTION 36
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

QUESTION 37
To which entities can Special Handling Notes be applied out of the box?

QUESTION 38
What does the Agent Whisper function do?

QUESTION 39
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

QUESTION 40
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

QUESTION 41
What do blue circles in the timeline of a case form represent?

QUESTION 42
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

QUESTION 43
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

QUESTION 44
What should be part of the pre-engagement collateral?