Guide (New 2024) Actual Genesys GCP-GCX Exam Questions [Q26-Q49]

NO.26 Which architectural approach is used to develop a single application as a suite of small services?

NO.27 Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

NO.28 Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

NO.29 You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

NO.30 Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

NO.31 Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

NO.32 Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

NO.33 Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

NO.34 Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

NO.35 Unused reports need to be disabled manually to prevent unnecessary load on the system.

NO.36 Why are Divisions important in an organization?

NO.37 Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

NO.38 Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

NO.39 Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

NO.40 Genesys Cloud CX Voice is __________.

NO.41 Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

NO.42 Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

NO.43 _________ binds the numbering plan with the trunk.

NO.44 Which Genesys Cloud CX feature helps reduce wait time for each call?

NO.45 Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

NO.46 Which of the following is NOT a Genesys Cloud CX Collaborate feature?

NO.47 A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

NO.48 Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

NO.49 Genesys Cloud CX Voice is __________.