Verified Energy-and-Utilities-Cloud Exam Dumps PDF [2025] Access using Test4Cram [Q24-Q47]

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Verified Energy-and-Utilities-Cloud Exam Dumps PDF [2025] Access using Test4Cram

Try Best Energy-and-Utilities-Cloud Exam Questions from Training Expert Test4Cram

NO.24 An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

Contract

Account

Asset

Premise

NO.25 An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?

Client-Side generation, as Server-Side deesn’t support DOCK templates

Client-Side generation, as this doesn’t have a high number of line items

Server-Side generation, as Client-Side doesn’t support custom fonts

Server-Side generation, as this has a high number of line items

NO.26 Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

Use the existing notification preference fields in the Party object.

Create a custom object associated with the Account with notification preferences.

Extend the Service Account object with new fields for notification preferences.

Extend the Account, Contact, and Relationship objects with new fields for notification preferences.

NO.27 An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

Creating Apex trigger

Adding fields in CPQ configuration

Adding fields in Checkout method

Using Field Mapper

NO.28 Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A high-level object map of the entities and fields used by the billing system

Understanding of the Energy and Utilities customer data model

Technical connection details for the billing system

A decision on the tool or technology that will be used for migrating the data (ETL)

Project team roles and responsibilities

NO.29 An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation.
The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

NO.30 A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

Confirm customer entitlements for field service appointments.

See a list of all service and work types available in the system.

Accurately confirm and verify customer details.

Check available field service time slots for the week.

NO.31 A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

Salesforce Field Service license

Salesforce Contact Center license

Energy and Utilities Base Service license

Salesforce Service Console license

NO.32 An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A picklist attribute can be configured and associated to the base object type.

A picklist attribute can be configured and associated to each product individual^

A Velocity Picklist can be configured and related to Produc12 object

A picklist field can be added to the Prodoct2 object

NO.33 An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A Pricing Plan Entry, with type as Price and charge type as Recurring

A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

A Pricing Variable, with type as Price and charge type as Recurring

NO.34 When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer’s
360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should theconsultant use to achieve this?

Configure the Energy and Utilities Contact Center Console available m the process horary

Configure a custom Salesforce Service Cloud console.

Configure custom OmniScripts and FlexCards to cover the requirements.

Assign the relevant lightning pages to the energy company’s service agent user profile

NO.35 A company’s energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

Permission Sets

Sharing Settings

Permission SetGroups

Managed Package Licenses

NO.36 During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What’s one area the consultant should consider for process improvement?

Payment reminders

Rate change notifications

Electronic funds transfers

Customer satisfaction surveys

NO.37 An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

Create quotes for each individual site and add products, then run multi-site batch jobs.

Create an opportunity, add products to it. then submit it tothe MultiAppHandler class

Create a multi-site quote, add members to the quote, and add products for each site

NO.38 An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

The Energy and Utilities Cloud data model is required for OmniStudio.

Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.

OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.

OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.

NO.39 An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

Create quotes for each individual site and add products, then run multi-site batch jobs.

Create an opportunity, add products to it. then submit it to the MultiAppHandler class

Create a multi-site quote, add members to the quote, and add products for each site

NO.40 An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

Use the Account Contact Relation object

Use the Consumer Account record type

Enable Person Accounts to model consumers.

Use Contacts just for B2B scenarios.

NO.41 An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What’s the recommended first step to ensure a proper migration process?

Establish a testing and validation process to ensure that the data is accurate and complete

Migrate the data using one of the available tools, such as the Salesforce Data Loaderor third party data migrationtools.

Assess the data m the legacy system to determine what needs to be migrated and what can be left behind

Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

NO.42 An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

Industries CPQ: Opportunity, Quote, and Order Management

Platform: Flaws, Visual Force, Lightning Components, and Apex

Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages

OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures

NO.43 How is the Energy and Utilities Cloud solution installed on an org?

Its included as part of core and will be deployed when licenses are purchased

Its installed as a managed package and unmanaged components

A specialized org that Salesforce creates with the solution installed is required

The functionality is unlocked based on the license types assigned to the org

NO.44 Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

Contract Lifecycle Management

Industries CPQ

Order Management

Digital Commerce

NO.45 An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

Identify the data sources to generate the customer’s new connections reports and dashboards

Define the business stakeholders for the customer’s new connections process.

Define the data to be migrated for the customer’s connections process

Define the metrics to measure the customer’s new connections process.

NO.46 When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

By Installing Node.js + Velocity Build Tool

By Installing Node.js + Puppeteer module

By Installing Node.js + Visual Studio

By Installing Node.js + SFDX

NO.47 An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Service Cloud

Contract Lifecycle Management (CLM)

Configure Prince Quote (CPQ)

Energy and utility Base

Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 2	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 3	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 4	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.