[Feb-2026] C_C4H56I_34 Certification with Actual Questions from Test4Cram [Q12-Q27]

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[Feb-2026] C_C4H56I_34 Certification with Actual Questions from Test4Cram

Updated C_C4H56I_34 Dumps PDF – C_C4H56I_34 Real Valid Brain Dumps With 82 Questions!

NO.12 Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

Maintenance plan

Product

Registered product

Warranty

NO.13 Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

Unrestricted

Define specific restriction

Full access

Restricted

No access

NO.14 How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

Add or remove statuses in the existing status schema.

Create a new version of a status schema.

Copy an existing status schema.

Change the existing status schema.

NO.15 You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

Enable country/region

Maintain exchange rate

Maintain organizational units

Select country theme

NO.16 Which objects are determined when you are using case routing in SAP Service Cloud Version 2?Note: There are 2 correct answers to this question.

Service category

Employee

Account

Service team

NO.17 What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:
There are 2 correct answers to this question.

Obtain API token credentials from the CTI provider.

Add a mashup service in Agent Desktop.

Add the phone channel to the live interaction widget.

Integrate with a third-party Computer Telephony Integrator (CTI) provider.

Option A is correct because the administrator must obtain API token credentials from the CTI provider in order to configure the phone integration in Agent Desktop1.
Option D is correct because the administrator must integrate with a third-party CTI provider in order to enable the phone channel in Agent Desktop2. SAP Service Cloud Version 2 doesnot have native CTI, so a CTI widget adapter is used to connect the CTI provider with the Agent Desktop3.
Option B is incorrect because the administrator does not need to add a mashup service in Agent Desktop to enable the phone channel. A mashup service is used to integrate external applications or web pages into the Agent Desktop, but it is not required for the phone channel.
Option C is incorrect because the administrator does not need to add the phone channel to the live interaction widget to enable the phone channel. The live interaction widget is used to display the incoming and ongoing interactions from various channels, but it does not control the activation of the phone channel. References = Configuring Phone – SAP Learning SAP Service Cloud Version 2 Integration – Sinch Agent Console Add-On for SAP Service Cloud – SAP Online Help
[Mashup Services – SAP Online Help]
[Live Interaction Widget – SAP Online Help]
Enabling the phone channel in Agent Desktop within SAP Service Cloud Version 2 requires integration with external telephony solutions to facilitate voice communication capabilities. This integration is achieved through collaboration with a Computer Telephony Integration (CTI) provider. The essential steps involve obtaining API token credentials from the chosen CTI provider, which are necessary for authenticating and establishing a secure connection between the SAP Service Cloud and the telephony system. Additionally, the integration process involves configuring the necessary settings and parameters within the Agent Desktop to ensure seamless communication flow and functionality, leveraging the capabilities and services offered by the CTI provider

NO.18 Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Live activity configuration

Agent Desktop

Initial user

Templates

NO.19 What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

Define case types and assign responsible teams and employees.

Set up rule(s) for case routing to employees.

Set up rule(s) for case routing to teams.

Set up rules with BRF+.

NO.20 You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

Escalation

Routing

Prioritization settings

Process for cases

NO.21 Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

Installed base

Status

Subject

Case type

NO.22 Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

Product

Account hierarchy

Employee

Account

NO.23 Which services can be added to a business role? Note: There are 2 correct answers to this question.

Maintenance plan

Installed base

Warranty

Measurements

NO.24 What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

Create incident through Settings > Incident

Log incident through SAP for Me

Log incident with SAP Service Cloud user ID

Activate Built-In Support

NO.25 You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

Service Level Agreements are not activated as a service.

Service Level Agreements are not configured in fine-tuning.

The determination rules have been configured, but not activated.

A workflow rule was not scheduled to trigger the determination.

NO.26 Which action should an administrator take to get a system bug fixed within SAP Service Cloud

Implement the provided hotfix number

Create an incident

Send an e-mail to SAP Cloud Support

Report an issue via case

NO.27 For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Cases

Phone calls

Registered products

Tasks

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