New ServiceNow CIS-ITSM Dumps & Questions Updated on 2024 [Q26-Q48]

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New ServiceNow CIS-ITSM Dumps & Questions Updated on 2024

Dumps to Pass your CIS-ITSM Exam with 100% Real Questions and Answers

ServiceNow CIS-ITSM exam is a certification exam designed to test the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. CIS-ITSM exam is intended for individuals who have experience working with ServiceNow and have a deep understanding of IT Service Management processes, including incident management, problem management, change management, and service level management. CIS-ITSM exam covers a wide range of topics, including ServiceNow architecture, configuration, workflows, reporting, and integrations with other systems.

The CIS-ITSM certification exam is ideal for IT professionals who want to enhance their IT service management skills and advance their careers by working with ServiceNow. CIS-ITSM exam covers a wide range of topics, including incident management, problem management, change management, request management, and service catalog management. By earning this certification, professionals can demonstrate their expertise in ServiceNow ITSM implementation and become a valuable asset to their organizations.

NEW QUESTION 26
Why it takes time for the workaround to appear in the linked incidents’ comments when the “Communicate Workaround” is clicked in a problem?

There’s a scheduled job that runs every day at midnight to add the comment to linked incidents.

The “Communicate Workaround” uses an event which must be processed.

The system waits an action from the user to close the problem and then the workaround will be copied.

The query used to filter linked incidents is very complex and it takes time to run.

NEW QUESTION 27
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

Create a Validation Script and associate it to the item

Create a Catalog Client UI Policy that triggers on Load of the Item

Create a Catalog Client Script that triggers on Submit of the Item

Create a Business Rule that runs on Insert or Update of the Item

Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.

NEW QUESTION 28
Which of the following CANNOT be performed by catalog_editor role?

Update Catalog.manager

Maintain Categories

Maintain Catalog Item

Update Catalog Definition

Explanation
Update Catalog.manager can be done by a user with role catalog_manager.

NEW QUESTION 29
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

Create a roll-up summary field that counts the number of contacts and displays the count on the account.

Create a custom formula field on the account using the count() function to count the number of related contacts.

Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

NEW QUESTION 30
A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an Incident, which of the following statements are true in a baseline platform configuration? Select all that apply.

The user’s name is shown in red in the Caller field

A ‘VIP’ decoration is displayed next to the Caller field

SLA workflow conditions for VIP trigger additional notifications to the manager of the Assignment Group

The Priority field calcultation is adjusted to increase Priority by 1

NEW QUESTION 31

Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?

Account a = controller.getAccount(‘TestAccount’);System.assertEquals( ‘TestAccount’, a.Name );

MyRemoter remote = new MyRemoter(); Account a = remote.getAccount(‘TestAccount’); System.assertEquals( ‘TestAccount’, a.Name );

MyRemoter remote = new MyRemoter(‘TestAccount’); Account a = remote.getAccount(); System.assertEquals( ‘TestAccount’, a.Name );

Account a = MyRemoter.getAccount(‘TestAccount’); System.assertEquals( ‘TestAccount’, a.Name );

NEW QUESTION 32
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Application Menus

Reports

CI Class Manager

Dependency View

NEW QUESTION 33
Incident management includes limited functionality for what advanced reporting capability?

Machine Learning Metrics

Performance Analytics

KPl Reports

Analytics Dashboards

NEW QUESTION 34
Draft stories are outputs of requirements workshop(s).

True

False

NEW QUESTION 35
Which of the following is used to group multiple catalog items that are usually ordered together in one request?

Wish List

Catalog Category

Order Guide

Record Producer

NEW QUESTION 36
Your customer wants to add a notification to the Change – Emergency – Authorize Flow. What is the first thing you would do to meet this requirement?

Create a backup of the baseline Change – Emergency – Authorize Flow, and eat the baseline flow

Unpublish the baseline Change – Emergency -Authorize flow

Deactivate the baseline Change – Emergency – Authorize flow

Create a copy of the baseline Change – Emergency -Authorize Flow, and then edit the new copy

NEW QUESTION 37
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.

When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?

Add an <apex:actionFunction>within the <apex:selectOptions>.

Add an <apex:actionFunction>within the <apex:selectList>.

Add an <apex:actionSupport>within the <apex:selectList>.

Add an <apex:actionSupport>within the <apex:selectOptions>.

NEW QUESTION 38
A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?

Create a joined report using the Accounts report type and the Opportunities report types.

Create a tabular report using the Account report type and add a cross filter using Opportunities.

Create a custom report type for Accounts without Opportunities.

Create a summary report using the Accounts report type with a formula field for opportunity count.

NEW QUESTION 39
Which of the following is the goal of problem management?

Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.

Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

NEW QUESTION 40

Consider the above trigger intended to assign the Account to the manager of the Account’s region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

Use a Map to cache the results of the Region__c query by Id.

Move the Region__c query to outside the loop.

Remove the last line updating accountList as it is not needed.

Use a Map accountMap instead of List accountList.

NEW QUESTION 41
A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?
<apex:message for=”info”/>

<apex:facet name=”messages” />

<apex:pageMessage severity=”info” />

<apex:pageMessages />

NEW QUESTION 42
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers

Workflow

Activity Map

Flow

State Transitions

NEW QUESTION 43
Select the ServiceNow functionality that may be used in the Assess phase of Change Management to evaluate the potential impact of a Change.

Risk Assessment

Post-Implementation Review

Social Q&A

Knowledge Management

NEW QUESTION 44
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

Service portfolio management

Catalog item management

Service mapping

Service catalog management

NEW QUESTION 45
The purpose of “CAB Required” checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.

True

False

Explanation
CAB Required does not drive logic. Instead, the determination as to whether the CAB review is required is based on conditions set for each CAB definition.

NEW QUESTION 46
Which of the following is NOT included in the Incident Management Lifecycle?

Creation and Classification

Investigation and Diagnosis

Resolution and Closure

Approval and Fulfillment

NEW QUESTION 47
Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
Which type of relationship can be used to accomplish this?

Master-detail

Hierarchical

Junction

Lookup

NEW QUESTION 48
What is the minimum role required for a user to create an Emergency Change?

itil_admin

cab_manager

itil

change_manager

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