Updated May-2022 Pass 33810X Exam – Real Practice Test Questions [Q16-Q37]

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Updated May-2022 Pass 33810X Exam – Real Practice Test Questions

Download Free Avaya 33810X Real Exam Questions

NEW QUESTION 16
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

NEW QUESTION 17
What should a functional architecture discussion cover?

Network plan of the existing Infrastructure

Bill of Materials to quantify the costs

Customer evolution plans and Avaya solution to their problems

A design of the needed components and Interconnections

NEW QUESTION 18
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

Avaya Aura® Contact Center solutions extend Avaya’s Innovation In customer experience management to businesses, with the simplicity and value they require.

NEW QUESTION 19
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

Voice Mail

Instant Messaging

Short Message Service

Web Communication

NEW QUESTION 20
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

Agent Greeting

Instant Message

Resilience

Geographic Node

NEW QUESTION 21
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR’s requirements?

Co-Browsing Snap-In

Web Chat Snap-In

Presence Snap-In

Context Store Snap-In

NEW QUESTION 22
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

Co-browse Snap-In

Multimedia Messaging

Messaging (AAM)

Context Store Snap-In

NEW QUESTION 23
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

NEW QUESTION 24
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

Engagement Assistant

Avaya Multimedia Messaging

Presence Service

Microsoft Lync

NEW QUESTION 25
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

Call Completion No Reply (CCNR)

Call Back Assist (CBA)

Call Back Request (CBR)

Call Completion Busy Subscriber (CCBS)

NEW QUESTION 26
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

Evolution of the Contact Center agent

Contact Center data gathered from generic reports only

NEW QUESTION 27
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well’as the outbound capability of AACC?

Avaya technical staff

Avaya Development team

Avaya Support

Avaya Professional Services

NEW QUESTION 28
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

4450

2200

1100

550

NEW QUESTION 29
The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

Avaya Breeze™

Avaya Experience Portal Platform

Avaya Performance Applications Platform

Avaya Applications Platform

NEW QUESTION 30
Which Avaya Call Recorder provides Active Parallel Redundancy as option?

Avaya Enhanced Contact Recording

Avaya Contact Recording

Avaya Contact Recording Advanced

Avaya Basic Contact Recording

NEW QUESTION 31
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

HTTP

FTPS

HTTPS and FTPS

HTTPS

NEW QUESTION 32
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

By using Sales Force Updates

By using Create Proposal SSR

By using Create Order

By using Create Upload Order SSR

NEW QUESTION 33
There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

The proposal value Is obvious, so It is not discussed.

Avaya can deliver what has been promised.

Avaya solution Is technologically better or equivalent to other proposals but less expensive.

The executive summary section of the proposal highlights the solution features.

NEW QUESTION 34
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

Email and Web Communication

Microsoft Lync Integration

Avaya Presence Service

AACC High Availability

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